Have u check the tracking details that updated at your order's shipping info ?
1) For Registered Mail/Smartpac, the postman will attempt within 3 Working Days after items posted. If nobody receives the mail, the postman will issue a delivery note/put the mail at your letter box. Pls call Singpost Hotline 1605 to arrange for redelivery or collect the mail at your nearest post office.
Do take note that the mail will return to us if non-collection after 3 weeks. Once the mail returned, the customer needs to top up REPOSTAGE COST in order to resend the mail.
For refund, the Initial Shipping + Packaging Cost + Qoo10 Service Charge will be deducted from TOTAL PAYMENT.
ii) For Normal Mail, there is no tracking info. Generally, the mail will take 3 or delay more than a month to receive it. Do take note that there is NO REFUND if you opt for Normal Mail as you have agreed the condition upon ordering. Therefore, REGISTERD MAIL is Strongly Recommended.